Royal Australian Air Force - {subtitle}


Headquarters Support Command, which is responsible for basic air and ground training in the RAAF, took the initiative to use Investment In Excellence® for qualified flying instructors (QFIs) and student pilots to pursue personal development, training excellence and total quality management.


  • Pass rate of student pilots rose from 46.8% to 65.5%.
  • Mean time from commencement of studies to suspension dropped from 72.2 hours to 65.5 hours.
  • $22 million saving in pilot training costs over 24 months.


“QFIs agreed that the results were cultural not technical.” “The program was a real eye-opener in helping me to quantify my own feelings, fears and beliefs about my own life and, more particularly, my interaction with my family – a very important part of my life.”“The program was one big ‘AHA’ for me; it set me on a completely new life and employment path. Now, with the help of the affirmations and the visualizations, I can truly look forward to a permanent change.”“In my case, students are far more receptive to my teaching after Investment In Excellence®. I believe we gained a mutual respect for each other and it helped teaching tremendously.”