Background

Bank of Montreal financial group is one of the largest Canadian financial service providers. Steve Sommerville, President of BMO Capital Corporation, oversees Mergers and Acquisitions, BMO Capital Corp, Sponsor Coverage and Cross-Border. With teams across Canada in Toronto, Calgary and Vancouver, BC as well as over 200 years of success in the Canadian financial market, Steve knew there was a strong legacy of success to build upon. A year before Bank of Montreal first engaged with The Pacific Institute, Steve Sommerville’s teams were performing well, but he says it was apparent that there was an untapped potential within his divisions for stronger success.

“As a group, we were doing very well, but there was more that we could do. We just weren’t able to take it to the next level at that point.”

Steve Sommerville saw that there were components of the teams that were out of balance. Compromises were being made – particularly on the part of employees’ personal sacrifices for the office – and this caused a negative mindset. Steve felt that if they could strike a better balance between the personal and professional goals, they could build a better work-life culture, improve employee engagement and elevate the team’s performance relative to peers. Steve knew that if they could take their performance to the next level, the Bank of Montreal was positioned at a critical inflection point to become the dominant player in Canada’s financial industry. He engaged The Pacific Institute to help with this transformation.

Challenge

Determining a benchmark upon which to build and subsequent review to determine whether any improvement has been made.

Experience

Cultural Alignment℠ model with Investment in Excellence®

Outcome

Employee engagement scores have increased by a remarkable 27%.
The division has gone from being rated number three in the marketplace to number one.
The number of business pitches made increased by a phenomenal 308%.
Market share has increased by 39%.